CQC Compliance Quality Assurance
Care & Client Management

What is it?

Care planning is the process by which a care service delivers the individualised care services to an individual customer.

What does it do?

The care plan is effectively a legal document. A care service is required by the Health & Social Care Act 2008 to assess a client before they take them on, certify in writing that they have done so, and to have reached a professional opinion that the service can meet all of the needs of the client, therefore can offer a service to them.

This is often called "pre-assessment".

On admission/take-on, the pre-assessment is expanded into a Care Plan, which looks at each need identified and comes up with a plan of how the service is to respond to that need and meet it. The Care Plan is looked at and filled in daily, sometimes even hourly, and must be reviewed at least monthly. It is a dynamic document set that in effect drives and controls the whole individual care process within an overall care services.

How does the QCS Care Management System fit it?

The QCS care plans are designed to hand hold the user through a set of highly compliant processes and help them achieve good quality and highly personalised outcomes. The QCS Care Management System is generally recognised as one of the best available, being up to the job, but easy to use, and most importantly it encourages users to promote personalisation. The QCS Care Plan is based on a mix the Roper-Logan and Tierney models of community care. Highly developed over time, and containing all the assessment, recording and review processes required to lead carers or nurses where appropriate through best practice processes.