CQC Compliance Quality Assurance
Care & Client Management

What is it?

The HSE is responsible for ensuring that all firms comply with health and safety legislation.

What does it do?

The HSE requires firms to take reasonable steps to make sure that their customers, employees and anyone else affected by the firm's activities and products are not harmed in any way by those activities. This includes risk assessments.

In the care sector, the HSE does not regularly inspect services, but it has to be told if certain things happen, e.g. accidents which cause more than 3 day absences, any breakages of bones, any harm to a member of the public, and harm to a resident/care receiver.

CQC and the others will report anything they see or hear of which concerns them to the HSE.

The HSE also requires that every firm have a comprehensive health and safety policy.

How does the QCS Care Management System fit it?

In order to "take reasonable steps" every firm has to carry out an overall risk assessment, to identify the risks to people from their business, and then assess the risk and come up with a plan to minimise the risk down to "reasonable" if not eliminate it.

The QCS Care Management System sets out chapter and verse in the form of a Policy, and all the forms needed to carry out the assessments.

The QCS Care Management System also has scattered throughout instructions to employees to help them avoid putting people at risk e.g. Checking the temperature of baths before use to avoid scalding risk