CQC Compliance Quality Assurance
Care & Client Management

What is it?

Personalised care occurs when care and/or support decisions are tailored to the specific needs of the individual by taking into account the person’s age, gender, race, environment, quality of life preferences, social history and background, and other factors that may be relevant to a high-quality plan of care. It involves compiling a large amount of data information in order to identify opportunities and risks and drive decisions for establishing a personalised treatment plan. The service user will in all cases be central to the process of gathering the data and information, and will have a high degree of control over that gathering, and the use to which the data is put. This may be further reinforced by the use of language such as “my” instead of “the”, to indicate to readers of the care plan that this is a highly personal process, focused around the needs of the service user and not those of the organisation or the staff.

What does it do?

An effective personalised care or support service will deliver services which the service user feels involved in and in control of, rather than the “victim” of.

How does the QCS Care Management System fit it?

The QCS Care Management System was originally based on community care models, which are generally much less influenced by medical model processes and much more by socialisation processes. The system has been continuously developed over the years to match changing expectations of personalised care. The format leads users through processes which are far more likely to result in a personalized care plan, dependent on the skill of the care planner of course.