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Useful Information

Care Planning: System Contents

Domiciliary Care • Care Home • Nursing Home • Learning Disability
Mental Health • Supported Living

Below are details of every policy and procedure in our Management System. They are broken down by category and subcategory. Simply choose the category, then click on a subcategory to expand it and see what documents are provided in your management system

Administration

  • Business & Finance
    • AB01 Archiving, Disposal and Storing of Records Policy and Procedure
    • AB02 Business Continuity Policy and Procedure
    • AB03 Business Expenses Policy and Procedure
    • AB04 Business Gifts Policy and Procedure
    • AB06 Business Plan
    • AB07 Computer, Email and Internet Usage Policy and Procedure
    • AB08 Financial Administration Policy and Procedure
    • AB09 Policy Management and Usage Policy and Procedure
    • AB10 Record Keeping Policy and Procedure
    • AB13 Staff Supply Agreement
    • AB15 Tender Information Policy and Procedure
    • AB16 Register of Other Interests
    • AB17 Service Users Administration File Policy and Procedure
    • AB18 Bribery Act 2010 Policy and Procedure
  • Finance
    • AF04 Statement of Account Policy and Procedure
    • AF06 Purchasing Policy and Procedures
    • AF07 Service User’s Finances Policy and Procedure
    • AF08 Receipt of Delivered Goods Policy and Procedure
  • Registration & Compliance
    • AR01 Child Protection Policy and Procedure
    • AR04 Missing Client Policy and Procedure
    • AR05 Photographs Policy and Procedure
    • AR06 Refusal to Hold Records Policy and Procedure
    • AR10 Service User Contract
    • AR16 Service User Guide
    • AR19 Service Users’ Handbook
    • AR27 Witnessing of Documents Policy and Procedure
    • AR29 Smoking Policy and Procedure
    • AR30 Hate Crime Policy and Procedure
  • Communications
    • AC01 Access to Information Policy and Procedure
    • AC02 Administration Communication and Action
    • AC04 Communication Policy and Procedure
    • AC07 Emergency Communication Policy and Procedure
    • AC09 Information Pack Policy and Procedure
    • AC10 Monitoring of Business Communications Policy and Procedure
    • AC14 Monitoring of Business Performance Policy and Procedure
    • AC15 Covering Letter – Handbook Issue and Key Worker
    • AC16 Registration Authority Notification Policy and Procedure

Care Management

  • Admission Risk Assessment
    • CA03 Support Planning Pack A – Service Commencement
    • CA08 Service Start Pack B – Support Plan
  • Care Practice
    • CC02 Blood Spillage Policy and Procedure
    • CC04 Changes in Health State Policy and Procedure
    • CC07 Clinical Waste Disposal Policy and Procedure
    • CC08 Continence Management Policy and Procedure
    • CC10 De-escalation Policy and Procedure
    • CC17 GP and Visiting Professionals Policy and Procedure
    • CC20 Medical Emergency Policy and Procedure
    • CC21 Mobility Policy and Procedure
    • CC22 Moving and Handling Policy and Procedure
    • CC23 Needlestick Policy and Procedure
    • CC25 Oxygen Use Policy and Procedure
    • CC28 Personal Shopping Policy and Procedure
    • CC29 Position and Turns Chart
    • CC30 Pressure Sore Management Policy and Procedure
    • CC31 Service Users with Communication Difficulties Policy and Procedure
    • CC32 Service Users with Communication Difficulties Policy and Procedure
    • CC33 Food and Nutrition Policy and Procedure
    • CC34 Infection Control Policy and Procedure
    • CC35 Falls Management Policy and Procedure
  • Medications Management
    • CM03 Medications Policy and Procedure
  • Rights & Abuse
    • CR01 Access to NHS Services Policy and Procedure
    • CR02 Advocacy Policy and Procedure
    • CR03 Safeguarding Policy and Procedure
    • CR05 Choice of Carer Gender Policy and Procedure
    • CR07 Confidentiality Policy and Procedure
    • CR10 Deprivation of Liberty Safeguards Policy and Procedure
    • CR11 Mental Capacity Act 2005 Policy and Procedure
    • CR12 Mental Health Regulations 1983 Policy and Procedure
    • CR13 Participation Policy and Procedure
    • CR14 Principles of customer care / philosophy of care
    • CR19 Risk Taking Policy and Procedure
    • CR21 Choice Policy and Procedure
    • CR22 Consent to Examination or Treatment Policy and Procedure
    • CR23 Death and Dying Policy and Procedure
    • CR24 Privacy Policy and Procedure
    • CR25 Promotion of Recreational Activities Policy and Procedure
    • CR27 Service User Communication with Organisation Policy and Procedure
    • CR28 Staff Identification Policy and Procedure
    • CR29 Human Rights Policy and Procedure
    • CR30 The Mental Health (Care and Treatment) (Scotland) Act 2003
  • Risk Assessment & Care Planning
    • CP01 Care and Daily Living Policy and Procedure
    • CP04 Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
    • CP05 Challenging Behaviour Policy and Procedure
    • CP07 Resuscitation Policy and Procedure
    • CP08 Review Assessment Policy and Procedure
    • CP09 Review of Care/Support Policy and Procedure
    • CP14 Specialist Needs Policy and Procedure
    • CP19 Service User Planning Notes
    • CP20 Service User Care Planning Policy and Procedure

Catering

  • Catering Services
    • KC08 Supply of Service User’s Own Food Policy and Procedure
  • Hygiene
    • KH07 Cross Contamination between Care and Food Preparation Policy and Procedure
    • KH08 Food Hygiene Policy and Procedure
    • KH09 Personal Hygiene Policy and Procedure

CQC Outcomes

  • Involvement and Information
    • AH01 Outcome 1 - Respecting and Involving People Who Use Services.
    • AH02 Outcome 2 - Consent to Care and Treatment
    • AH03 Outcome 3 - Fees
  • Personalised Care, Treatment and Support
    • AJ01 Outcome 4 - Care and Welfare of People Who Use Services
    • AJ02 Outcome 5 - Meeting Nutritional Needs
    • AJ03 Outcome 6 - Cooperating With Other Providers
  • Safeguarding & Safety
    • AK01 Outcome 7 - Safeguarding People Who Use Services From Abuse
    • AK02 Outcome 8 - Cleanliness and Infection Control
    • AK03 Outcome 9 - Management of Medicines
    • AK04 Outcome 10 - Safety and Suitability of Premises
    • AK05 Outcome 11 - Safety, Availability and Suitability of Equipment
  • Suitability of Staffing
    • AL01 Outcome 12 - Requirements Relating to Workers
    • AL02 Outcome 13 - Staffing
    • AL03 Outcome 14 - Supporting Workers
  • Quality and Management
    • AM01 Outcome 15 - Statement of Purpose
    • AM02 Outcome 16 - Assessing and Monitoring the Quality of Service Provision
    • AM03 Outcome 17 - Complaints
    • AM04 Outcome 18 - Notification of Death of a Person Who Uses Services
    • AM05 Outcome 19 - Notification of Death or Unauthorised Absence of a Person Who is Detained or Liable to be Detained Under the Mental Health Act 1983
    • AM06 Outcome 20 - Notification of Other Incidents
    • AM07 Outcome 21 - Records
  • Suitability of Management
    • AN01 Outcome 22 - Requirements Where the Service Provider is an Individual or a Partnership
    • AN02 Outcome 23 - Requirements Where the Service Provider is a Body Other Than a Partnership
    • AN03 Outcome 24 - Requirements Relating to Registered Managers
    • AN04 Outcome 25 - Registered Person: Training
    • AN05 Outcome 26 - Financial Position
    • AN06 Outcome 27 - Notifications Notice of Absence
    • AN07 Outcome 28 - Notifications Notice of Changes

Health & Safety

  • Health & Safety
    • HS01 Accident and Incident Reporting Policy and Procedure
    • HS02 Environmental Policy and Procedure
    • HS04 Hazard Reporting Policy and Procedure
    • HS05 Health and Safety Training Policy and Procedure
    • HS06 Serious Incident Notification Policy and Procedure
    • HS07 Workplace Environment Policy and Procedure
  • Risk Assessment
    • HR02 Health & Safety Policy and Procedure
    • HR03 Risk Assessment Policy and Procedure
    • HR04 Safer Places Policy and Procedure

Human Resources

  • Absence, Holidays and Sickness
    • PA01 Adoption Leave Policy and Procedure
    • PA02 Annual Holiday Policy and Procedure
    • PA04 Maternity Leave Policy and Procedure
    • PA05 Paternity Policy and Procedure
    • PA06 Public Holidays Policy and Procedure
    • PA07 Sickness Absence Policy and Procedure
    • PA08 Statutory Time Off Policy and Procedure
    • PA09 Unable To Attend Workplace Policy and Procedure
  • Contract of Employment
    • PC02 Casual (“Bank”) Workers Policy and Procedure
    • PC04 Changes to Contract Hours
    • PC05 Covering letter – issue of employee’s handbook
    • PC06 Employee’s Appearance Policy and Procedure
    • PC08 Employee Handbook
    • PC09 Minimum Wage Policy and Procedure
    • PC10 Notice Periods Policy and Procedure
    • PC11 Part-Time Employees Policy and Procedure
    • PC12 Staff Loans and Advances Policy and Procedure
    • PC13 Statement of Main Terms and Conditions of Employment – Variation
    • PC14 Temporary Workers Policy and Procedure
  • Equality and Disability
    • PE01 Harassment Policy and Procedure
    • PE02 Flexible Working Policy and Procedure
    • PE03 Equality and Diversity Policy and Procedure
    • PE04 Family Leave Policy and Procedure
    • PE05 Anti-Bullying Policy and Procedure
    • PE06 Disabled Workers Policy and Procedure
  • Job Descriptions
    • PJ02 Job Description – Administrator
    • PJ04 Job Description – Carer
    • PJ09 Job Description – Deputy Manager
    • PJ24 Job Description – Registered Manager
    • PJ26 Job Description – Registered Nurse
    • PJ28 Job Description – Registered Provider
    • PJ29 Job Description – Senior Carer
    • PJ33 Job Description – Nominated Person
  • Miscellaneous
    • PM01 First Aid Policy and Procedure
    • PM02 Management of Stress Policy and Procedure
    • PM03 Personnel Communication and Action
    • PM04 Redundancy Policy and Procedure
    • PM05 Retirement Policy and Procedure
    • PM06 Staff Attendance Record
    • PM07 Smoking at Work Policy and Procedure
    • PM10 Secure Storage, Handling, Use, Retention & Disposal of Disclosures and Disclosure Information Policy and Procedure
    • PM11 Whistleblowing Policy and Procedure
    • PM12 Working Alone Policy and Procedure
    • PM13 Working Time Regulations Policy and Procedure
    • PM14 Staff Rota Policy and Procedure
  • Performance and Discipline
    • PP01 Absenteeism Policy and Procedure
    • PP02 Alcohol and Drugs Policy and Procedure
    • PP03 Discipline Policy and Procedure
    • PP04 Grievances Policy and Procedure
    • PP05 Moonlighting Policy and Procedure
    • PP06 Obtaining Medical Reports Policy and Procedure
    • PP07 Poor Performance Policy and Procedure
    • PP08 Supervision Policy and Procedure
  • Recruitment, Induction and Training
    • PR01 Development Appraisal Policy and Procedure
    • PR03 Code of Conduct for Social Care Workers
    • PR04 CRB/Disclosure Policy and Procedure
    • PR05 Employee Termination Record Keeping Policy and Procedure
    • PR06 Health and Fitness Questionnaire
    • PR07 Induction Policy and Procedure
    • PR08 Recruitment of Ex-offenders Policy and Procedure
    • PR09 Recruitment Pack – Recruit Specification
    • PR10 Recruitment Pack – Individual Applicant Pack
    • PR12 Recruitment Policy and Procedure
    • PR13 Training Event Attendance Record
    • PR14 Training Policy and Procedure
    • PR15 Recruitment Pack – Induction and Job Start

Maintenance

PCA Toolkit

  • PCA 16 Key Outcomes
    • Outcome 01: Regulation 17 - Respecting and Involving People Who Use Services
    • Outcome 01 - PCA Introduction
    • Outcome 01 - Evidence Tables
    • Outcome 01 - Self-Assessment and Guidance
    • Outcome 01 - SMART Plans
    • Outcome 02: Regulation 18 - Consent to Care and Treatment
    • Outcome 02 - PCA Introduction
    • Outcome 02 - Evidence Tables
    • Outcome 02 - Self-Assessment and Guidance
    • Outcome 02 - SMART Plans
    • Outcome 04: Regulation 9 - Care and Welfare of People Who Use Services
    • Outcome 04 - PCA Introduction
    • Outcome 04 - Evidence Tables
    • Outcome 04 - Self-Assessment and Guidance
    • Outcome 04 - SMART Plans
    • Outcome 05: Regulation 14 - Meeting Nutritional Needs
    • Outcome 05 - PCA Introduction
    • Outcome 05 - Evidence Tables
    • Outcome 05 - Self-Assessment and Guidance
    • Outcome 05 - SMART Plans
    • Outcome 06: Regulation 24 - Cooperating with Other Providers
    • Outcome 06 – PCA Introduction
    • Outcome 06 - Evidence Tables
    • Outcome 06 - Self-Assessment and Guidance
    • Outcome 06 - SMART Plans
    • Outcome 07: Regulation 11 - Safeguarding People Who Use Services from Abuse
    • Outcome 07 – PCA Introduction
    • Outcome 07 - Evidence Tables
    • Outcome 07 - Self-Assessment and Guidance
    • Outcome 07 - SMART Plans
    • Outcome 08: Regulation 12 - Cleanliness and Infection Control
    • Outcome 08 – PCA Introduction
    • Outcome 08 - Evidence Tables
    • Outcome 08 - Self-Assessment and Guidance
    • Outcome 08 - SMART Plans
    • Outcome 09: Regulation 13 - Management of Medicines
    • Outcome 09 – PCA Introduction
    • Outcome 09 - Evidence Tables
    • Outcome 09 - Self-Assessment and Guidance
    • Outcome 09 - SMART Plans
    • Outcome 10: Regulation 15 - Safety and Suitability of Premises
    • Outcome 10 – PCA Introduction
    • Outcome 10 - Evidence Tables
    • Outcome 10 - Self-Assessment and Guidance
    • Outcome 10 - SMART Plans
    • Outcome 11: Regulation 16 - Safety, Availability and Suitability of Equipment
    • Outcome 11 – PCA Introduction
    • Outcome 11 - Evidence Tables
    • Outcome 11 - Self-Assessment and Guidance
    • Outcome 11 - SMART Plans
    • Outcome 12: Regulation 21 - Requirements Relating to Workers
    • Outcome 12 – PCA Introduction
    • Outcome 12 - Evidence Tables
    • Outcome 12 - Self-Assessment and Guidance
    • Outcome 12 - SMART Plans
    • Outcome 13: Regulation 22 – Staffing
    • Outcome 13 – PCA Introduction
    • Outcome 13 - Evidence Tables
    • Outcome 13 - Self-Assessment and Guidance
    • Outcome 13 - SMART Plans
    • Outcome 14: Regulation 23 - Supporting Workers
    • Outcome 14 – PCA Introduction
    • Outcome 14 - Evidence Tables
    • Outcome 14 - Self-Assessment and Guidance
    • Outcome 14 - SMART Plans
    • Outcome 16: Regulation 10 - Assessing/Monitoring the Quality of Service Provision
    • Outcome 16 – PCA Introduction
    • Outcome 16 - Evidence Tables
    • Outcome 16 - Self-Assessment and Guidance
    • Outcome 16 - SMART Plans
    • Outcome 17: Regulation 19 – Complaints
    • Outcome 17 – PCA Introduction
    • Outcome 17 - Evidence Tables
    • Outcome 17 - Self-Assessment and Guidance
    • Outcome 17 - SMART Plans
  • PCA 12 Regulatory Outcomes
    • Outcome 03: Regulation 19 – Fees
    • Outcome 03 - PCA Introduction
    • Outcome 03 - Evidence Tables
    • Outcome 03 - Self-Assessment and Guidance
    • Outcome 03 - SMART Plans
    • Outcome 15: Regulation 12 - Statement of Purpose
    • Outcome 15 - PCA Introduction
    • Outcome 15 - Evidence Tables
    • Outcome 15 - Self-Assessment and Guidance
    • Outcome 15 - SMART Plans
    • Outcome 18: Regulation 16 - Notification of Death of a Person Who Uses Services
    • Outcome 18 - PCA Introduction
    • Outcome 18 - Evidence Tables
    • Outcome 18 - Self-Assessment and Guidance
    • Outcome 18 - SMART Plans
    • Outcome 19: Regulation 17 - Notification of Death or Unauthorised Absence – MHA
    • Outcome 19 - PCA Introduction
    • Outcome 19 - Evidence Tables
    • Outcome 19 - Self-Assessment and Guidance
    • Outcome 19 - SMART Plans
    • Outcome 20: Regulation 18 - Notification of Other Incidents
    • Outcome 20 - PCA Introduction
    • Outcome 20 - Evidence Tables
    • Outcome 20 - Self-Assessment and Guidance
    • Outcome 20 - SMART Plans
    • Outcome 22: Regulation 4 - Service Provider is an Individual or Partnership
    • Outcome 22 - PCA Introduction
    • Outcome 22 - Evidence Tables
    • Outcome 22 - Self-Assessment and Guidance
    • Outcome 22 - SMART Plans
    • Outcome 23: Regulation 5 - Service Provider is a Body Other Than a Partnership
    • Outcome 23 - PCA Introduction
    • Outcome 23 - Evidence Tables
    • Outcome 23 - Self-Assessment and Guidance
    • Outcome 23 - SMART Plans
    • Outcome 24: Regulation 6 - Requirements Relating to Registered Managers
    • Outcome 24 - PCA Introduction
    • Outcome 24 - Evidence Tables
    • Outcome 24 - Self-Assessment and Guidanc
    • Outcome 24 - SMART Plans
    • Outcome 25: Regulation 7 - Registered Person: Training
    • Outcome 25 - PCA Introduction
    • Outcome 25 - Evidence Tables
    • Outcome 25 - Self-Assessment and Guidance
    • Outcome 25 - SMART Plans
    • Outcome 26: Regulation 13 - Financial Position
    • Outcome 26 - PCA Introduction
    • Outcome 26 - Evidence Tables
    • Outcome 26 - Self-Assessment and Guidance
    • Outcome 26 - SMART Plans
    • Outcome 27: Regulation 14 - Notifications - Notice of Absence
    • Outcome 27 - PCA Introduction
    • Outcome 27 - Evidence Tables
    • Outcome 27 - Self-Assessment and Guidance
    • Outcome 27 - SMART Plans
    • Outcome 28: Regulation 15 - Notifications - Notice of Changes
    • Outcome 28 - PCA Introduction
    • Outcome 28 - Evidence Tables
    • Outcome 28 - Self-Assessment and Guidance
    • Outcome 28 - SMART Plans

Quality Assurance

  • Administration Quality Assurance
    • QA01 Administration Management Protocol
    • QA02 Administration Audit and Action Plan
    • QA03 Document Publication Policy and Procedure
    • QA04 Document Version Control Policy and Procedure
    • QA05 General Management Protocol Policy and Procedure
  • Care Management Quality Assurance
    • QC02 Care Audit and Action Plan
    • QC03 Care Communication and Information Policy and Procedure
    • QC04 Care Management Protocol
    • QC05 Fair Access, Diversity and Inclusion Policy and Procedure
    • QC06 Family Satisfaction Survey Policy and Procedure
    • QC07 Key Worker Policy and Procedure
    • QC09 Support Plan Review
    • QC13 Professional Health Worker Satisfaction Survey Policy and Procedure
    • QC15 Service User Satisfaction Survey –Domiciliary Care
  • Human Resources Quality Assurance
    • QP01 Employee Satisfaction Survey
    • QP02 Personnel Audit Protocol
    • QP03 Personnel Audit and Action Plan
    • QP04 Staff Retention Policy and Procedure
  • Management of Quality Assurance
    • QQ01 Action Planning Policy and Procedure
    • QQ02 Auditing Policy and Procedure
    • QQ03 Complaints, Suggestions and Compliments Policy and Procedure
    • QQ06 Management and Prevention of Violence at Work Policy and Procedure
    • QQ08 Management Meetings Policy and Procedure
    • QQ09 Monitoring and Checking Policy and Procedure
    • QQ10 Quality and Quality Assurance Policy and Procedure
    • QQ11 Quality Meetings Policy and Procedure
  • Mock Inspection Toolkit
    • MI01 Mock Inspection Toolkit: Introduction
    • MI02 Mock Inspection Toolkit: Involvement and Information
    • MI03 Mock Inspection Toolkit: Personalised Care, Treatment and Support
    • MI04 Mock Inspection Toolkit: Safeguarding and Safety
    • MI05 Mock Inspection Toolkit: Suitability of Staffing
    • MI06 Mock Inspection Toolkit: Quality and Management
    • MI07 Mock Inspection Toolkit: Suitability of Management
    • MI08 Mock Inspection Workbook: Involvement and Information
    • MI09 Mock Inspection Workbook: Personalised Care, Treatment and Support
    • MI10 Mock Inspection Workbook: Safeguarding and Safety
    • MI11 Mock Inspection Workbook: Suitability of Staffing
    • MI12 Mock Inspection Workbook: Quality and Management Workbook
    • MI13 Mock Inspection Workbook: Suitability of Management
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