Care Planning: Welcome

Welcome

Domiciliary Care, also known as Home Help, is personal care provided within the service users own home. This care can be things like getting up from bed, getting washed and bathed, getting dressed or going to the toilet. Sometimes they may assist with meals and other household chores as well. The level of care provided will be determined in the care plan.

A great level of importance has been put on keeping individuals in their own homes recently. As such, there has been a great increase in the need for domiciliary care. Many people are perfectly capable of staying in their own home but just need a bit of extra assistance. Domiciliary care agencies provide that extra bit of care they need to keep them in their own home and not in a residential or nursing home.

The CQC reported 5,894 domiciliary care agencies in England in July of 2011.

The Quality Compliance Domiciliary Care Management System includes over 200 policies and procedures (and counting). Some of the key policies include:

• Care Planning Packs
• Safeguarding Policy and Procedure
• Risk Assessment Policy and Procedure
• Health and Safety Policy and Procedure
• Statement of Purpose
• Service User Handbook
• Employee Handbook
• Job Descriptions

The QCS Domiciliary Care Management System is suitable for adults age 65 and over.

About the System

The QCS Care Management system includes 10 targeted categories to help you achieve and maintain CQC compliance. They are:

1. Administration;
2. Care Management;
3. Catering;
4. CQC Outcomes;
5. Health & Safety;
6. Hotel Services;
7. Human Resources;
8. Maintenance;
9. Quality Assurance (including the Mock Inspection Toolkit); and
10. PCA Toolkit.

Categories

Each category is broken down in easy to use sub-categories, which provide you with detailed, customised policies and procedures in areas which have a specific impact on running a care service. Examples include: Business & Finance, Care Practice, Rights & Abuse and Performance & Discipline.

Aim

The overall aim of each category is to take a key area of Care Management and distil it into all the policies and procedures you’ll ever need to manage your care home efficiently and achieve CQC compliance. Whilst our predominant focus is always on CQC compliance, we aim to assist you via our management system, to run your business as effectively as possible. In an era of bureaucracy and red-tape, QCS strives to make compliance activity quicker, smarter and simpler.

History

The QCS System was created in the late 1980s, when it was initially a paper packet of core policies and procedures. As most adult social care professionals will recognise, the regulation of this sector has increased immensely since that time, with standards improved considerably. Consequently the QCS product has evolved over the years to reflect the changes in regulatory requirements and the different needs of each care service.

Customer focussed

We work very closely with our customers, or if there is a document you need that you can’t find in the system, or you feel would make a great addition to it, then get in touch with our Customer Care team and they will help you to either locate it, or they will work with one of our expert contributors to have it created.

Up to date

Making the system easily navigable and reflective of the latest changes is what we do best. In the second half of 2011 alone, we’ve added 2 major toolkits and half a dozen new features to the online system to make it even more interactive for you. A more interactive system means you have more tools available to stay compliant, whether it’s assigning reading lists, uploading your own customized documents or reading alerts about important policy changes which must be implemented in your care service.