CQC Compliance Quality Assurance
Care & Client Management

Supported Living is a special variant of services delivered to a person in their own home. It is generally provided for people with learning disabilities, and is characterised by a focus on normalisation, support as opposed to care, and a planned approach to the service user developing their independence.

The spectrum of service described as Supported Living is wide, varying from services which are very close to conventional domiciliary care, through to services which show similar characteristics to a care home.

Recent Changes to the Provision of Supported Living Services

Historically, the provider of the accommodation and the provider of the care or support service have had to be entirely separate organisations, for example a housing association providing the accommodation, and a care provider providing care or support services. The intention of such an arrangement is that the service user can change their care or support provider if they are dissatisfied with the service, a course of action which would be considerably more difficult if it also meant a possible change of accommodation. However, commissioners currently appear to be more relaxed about the split, and many are prepared to accept a lesser distinction between the providers, such as separate companies with common or similar ownership. In addition, it is now possible for persons with mental and physical disabilities to live in their own homes and have personal support provided by another organisation or by hiring a personal assistant (paid visiting or live-in carer).

"The Health and Social Care Act 2008 has brought Supported Living into a legal framework"

Until the advent of the Health and Social Care Act 2008, Supported Living schemes did not have to be registered. The Health and Social Care Act 2008 has brought Supported Living into a legal framework, requiring registration from 1st October 2010 of all Supported Living schemes except for a small number where all of the service is purely prompting and encouragement (i.e. with no element of supervision to ensure that the actions have been carried out).

Complete Policies, Procedures & Documents for Supported Living Services

The QCS care management system provides a comprehensive set of policies, procedures and forms to support the management of Supported Living services, and each package is customised to the service. By following long established personalised care planning systems and documentation the QCS system focuses the user on each service user’s individual needs and encourages and supports the users of the system to produce service-user-focussed outcomes.

Compliance Documentation, Protocols, Policies & Care Plans

Using this individual focussed approach, as opposed to task oriented focus, the QCS system supports the user to deliver highly flexible service user oriented services, while using a common suite of related tools. By not having to artificially administer different service variations using different management systems, the QCS system allows the user to seamlessly vary their care and support to meet the changing needs of individuals, and changes to the client group over time. The management system provides tools to manage the delivery of services to service-users with quite complex needs, allowing the service to choose from the system those tools which match the complexity of the individual service, ignoring others until such time as they can be seamlessly introduced if the service user’s needs escalate.

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