Care Management System

The QCS Care Management System is a quality assurance system conforming to international standards of quality management. With over 200 policies and procedures (170 Community Services) covering care plans, administration, catering, housekeeping and laundry, maintenance, and personnel/HR. Providing you with everything you need for CQC's (also RQIA, Care Commission / SCRC, CSSIW) definition of quality assurance and beyond.

Whatever your care business, your Care Management System will help you improve quality, solve problems and meet all of your requirements with CQC, RQIA, Care Commission / SCRC, CSSIW

• Care home only
• Care home with nursing.
• Domiciliary care.
• Including Dementia
• Learning difficulty care home; low to mid range, and high dependency.
• Supported living.
• Versions for England, Northern Ireland, Scotland and Wales.

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Fully compliant with Care Standards Act 2000, and Regional Varitations Regulations, and Minimum Standards, health and safety, food hygiene, medicines, employment, fire safety and all other law as it affects the care provider.

Provides all the policies you need for completing your AQAA, updated fully in line with the registering authority expectations, allowing you to complete an excellent AQAA with less fuss and stress.

Compliant with quality standards such as CQC Star Rating, Investors in People, Investors in Excellence, RDB Star Rating, and ISO9001:2000.

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Published online, with your own web site; you, your staff and managers can access all files from anywhere with internet access. We also supply you with paper manuals at a small additional cost.

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Customised to your service; your service name appears throughout, all personnel forms are tuned to your particular employment conditions, and we provide you with a comprehensive and fully customised Service User's Handbook (includes statutory Statement of Purpose and Service User's Guide, and terms and conditions of admission) and Employee Handbook and much much more.

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Staff login allows staff access to the documents they need, from anywhere with a PC with internet access, and their manager can assign them particular documents to read and check if they have or have not read them. Ideal for staff training, induction, performance management and supervision. The "anywhere there is a PC with internet" staff access is very popular with NVQ candidates who are able to much more easily complete those assignments which require knowledge of and access to their employers' policies and procedures.

The individual and personal entry page for each staff member immediately informs them of any new messages, policies, or updates, making it child's play to keep well informed.

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Managers can leave messages for individual staff, and vice versa, or for all staff.

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Available anywhere with internet access.

Highly customised.

The only procedure manual system available which allows staff access to the policies to which they work, from anywhere, at any time, and keeps a track of what they have read.

You and your staff are always up to date; no more worrying if you do not have time to keep up with research. Your system will be automatically updated in line with any legislation changes.

Everyone receives the same information at the same time, wherever they may be located. Not just every employee, but every site.

For multi-site operators, each site is fully customised for local details, but complies with consistent corporate policies, seamlessly.

The Total Quality Management approach promotes self development, which in turn matches directly into the new CQC Annual Quality Assurance Assessment (AQAA), maximizing your Star Rating performance.

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Administration section
A0050 Access to Information Policy and Procedure
A0100 Accident Reporting Policy and Procedure
A0200 Action Planning Policy and Procedure
A0300 Administration Management Protocol
A0400 Administration Audit and Action Plan
A0500 Administration Communication and Action
A0600 Archiving, Disposal and Storing of Records Policy and Procedure
A0700 Auditing Policy and Procedure
A0750 Banking Record
A0800 Business Expenses Policy and Procedure
A0810 Business Gifts Policy and Procedure
A0850 Business Plan (Short Form)
A0900 Communication Policy and Procedure
A1000 Complaints, Suggestions and Compliments
A1000SL Complaints, Suggestions and Compliments - Supported Living
A1050 Computer Email and Internet Usage Policy and Procedure
A1060 Covering letter - Handbook issue and Key Worker
A1100 Daily Communication Meetings Policy and Procedure
A1200 Document Publication Policy and Procedure
A1250 Document Version Control Policy and Procedure
A1300 Emergency Communication Policy and Procedure
A1400 Financial Administration Policy and Procedure
A1600 General Management Protocol Policy and Procedure
A1650 Hazard Reporting Policy and Procedure
A1700 Health & Safety Policy and Procedure
A1750 Health and Safety Training Policy and Procedure
A1770 HMO Regulations Policy and Procedure
A1775 Home Closure Policy and Procedure
A1800 Information Pack Policy and Procedure
A1810 Management and Prevention of Violence at Work Policy and Procedure
A1900 Management Meetings Policy and Procedure
A2000 Missing Client Policy and Procedure
A2050 Monitoring and Checking Policy and Procedure
A2100 Monitoring of Business Communications Policy and Procedure
A2200 Notification Policy and Procedure
A2270 Monitoring of Business Performance Policy and Procedure
A2300 Purchasing Policy and Procedure
A2400 Quality and Quality Assurance Policy and Procedure
A2500 Quality Meetings Policy and Procedure
A2600 Receipt of Delivered Goods Policy and Procedure
A2625 Residency Agreement (Scotland)
A2650 Risk Assessment Policy and Procedure
A2670 Safer Places Policy and Procedure
A2700 Serious Incident Notification Policy and Procedure
A2710 Service User Register - Care Home
A2750 Service Users/Relatives Meetings Log - Care Home
A2760 Smoking Policy and Procedure - Care Home
A2770 Service User's Administration File Policy and Procedure
A2790 Service User's Daycare Contract
A2800 Service User's Finances Policy and Procedure
A2900 Service User's Handbook - Care Home
A2900DC Service User's Handbook - Domiciliary Care
A2900SL Service User's Handbook - Supported Living
A3000 Statement of Account Policy and Procedure
A3100 Stock Control Policy and Procedure
A3170 Tender information Policy and Procedure
A3250 Visitors' Policy and Procedure
A3300 Volunteers Policy and Procedure
A3350 Workplace Environment Policy and Procedure
A3400 Witnessing of Documents Policy and Procedure

Care Section
C0100 Access to NHS Services Policy and Procedure
C0120DC Support Planning Pack A - Service Commencement - Domiciliary Care
C0120LD Admission Pack A - Pre-Admission - Learning Disability
C0120OP Admission Pack A - Pre-Admission - Older people
C0120SL Support Planning Pack A - Service Commencement - Supported Living
C0140DC Service Start Pack B - Support Plan - Domiciliary Care
C0140LD Admission Pack B - Admission and Care Planning - Learning Difficulty
C0140OP Admission Pack B - Admission and Care Planning - Older People
C0140SL Service Start Pack B - Support Plan - Supported Living
C0145OP Pre Admission Assessment and Care Planning Pack - Version 2 - Care Home
C0300 Advocacy Policy and Procedure
C0400 Avoidance of Abuse Policy and Procedure
C0400LD Avoidance of Abuse Policy and Procedure - Learning Disability
C0500 Bathing Policy and Procedure
C0550 Blood Spillage Policy and Procedure
C0600 Care and Daily Living Policy and Procedure
C0700 Care Audit and Action Plan
C0700DC Care Audit and Action Plan - Domiciliary Care
C0800 Care Communication and Information Policy and Procedure
C0850 Care Forms (Miscellaneous)
C0900 Care Management Protocol
C1100 Changes in Health State Policy and Procedure
C1200 Choice of Carer Gender Policy and Procedure
C1300 Choice Policy and Procedure
C1350 Clinical Procedures Policy and Procedure
C1350LD Clinical Procedures Policy and Procedure - Learning Disability
C1400 Confidentiality Policy and Procedure
C1450 Consent to Examination or Treatment Policy and Procedure
C1500 Continence Management Policy and Procedure
C1600 Daily Communication Meetings Policy and Procedure
C1700 De-escalation Policy and Procedure
C1800 Death and Dying Policy and Procedure
C1900 Diabetes Policy and Procedure
C2050 Discharge Pack
C2150 Fair Access, Diversity and Inclusion
C2300 Family Satisfaction Survey Policy and Procedure
C2400 Feeding Policy and Procedure
C2500 Fluid Intake/Output and Positioning Chart
C2700 Food and Nutrition Policy and Procedure
C2750 The Geriatric Depression Scale
C2800 GP and Visiting Professionals Policy and Procedure
C2800DC GP and Visiting Professionals Policy and Procedure - Domiciliary Care
C2800SL GP and Visiting Professionals Policy and Procedure - Supported Living
C2850 Health Action Plan Policy and Procedure
C2900 Infection Control Policy and Procedure
C3000 Intermediate Care Policy and Procedure
C3100 Key Worker Policy and Procedure
C3200 Medical Emergency Policy and Procedure
C3300 Medical Stock Sheet
C3400 Medications Policy and Procedure
C3410 Medications Policy and Procedure (Community)
C3450 Mental Capacity Act 2005 Policy and Procedure
C3500 Mental Health Regulations 1983 - Policy and Procedure
C3600 Mobility Policy and Procedure
C3650 Care Plan Review
C3650DC Support Plan Review - Domiciliary Care
C3650SL Support Plan Review - Supported Living
C3700 Moving and Handling Checklist
C3720 Named Nurse Policy and Procedure
C3750 National Service Framework Policy and Procedure
C3800 Needlestick Policy and Procedure
C4000 Nutrition Policy and Procedure
C4050 Oxygen Use Policy and Procedure
C4100 Pain Management Policy and Procedure
C4150 Participation Policy and Procedure
C4170 PEG Feed Policy and Procedure
C4200 Personal Shopping Policy and Procedure
C4220 Care Home - Position and Turns Chart
C4300 Pre-admission and Admission Policy and Procedure
C4400 Pressure Sore Management Policy and Procedure
C4500 Principles of customer care / philosophy of care
C4600 Privacy Policy and Procedure
C4650 Professional Health Worker Satisfaction Survey
C4700 Promotion of Recreational Activities Policy and Procedure
C4800 Record of Challenging Behaviour
C4820 Rehabilitation Policy and Procedure
C4900 Restraint Policy and Procedure
C4920 Resuscitation Policy and Procedure
C5000 Review Assessment Policy and Procedure
C5100 Review of Care Policy and Procedure
C5150 Risk Taking Policy and Procedure
C5200 Service User Care Planning Notes
C5300 Service User Care Planning Policy and Procedure
C5300DC Service User Care Planning Policy and Procedure - Domiciliary Care
C5400 Service User Communication with Organisation Policy and Procedure
C5500 Service User Satisfaction Survey Policy and Procedure
C5600 Service Users with Communication Difficulties Policy and Procedure
C5650 Sex and Sexuality Policy and Procedure
C5800 Specialist Needs Policy and Procedure
C6000 Weekly Continence Review
C6200 Wound Care Management Policy and Procedure

Housekeeping & Laundry Section
H0100 Additional Cleaning Duties
H0200 Cleaning Stock Sheet
H0400 Dilution of Chemicals Policy and Procedure
H0600 Dry Cleaning Record
H0800 Housekeeping Audit and Action Plan
H0900 Housekeeping Cleaning Schedule and Audit - Forms
H1000 Housekeeping Communication and Action
H1100 Housekeeping Management Protocol
H1200 Housekeeping Policy and Procedure
H1300 Laundry Cleaning Schedule and Audit Forms
H1400 Laundry Communication and Action
H1500 Laundry Policy and Procedure
H1550 Laundry Safety Checklist
H1600 Linen Stock Sheet
H1800 Room Cleaning Checklist

Catering Section
K0100 Catering Audit and Action Plan
K0200 Catering Cleaning Schedule and Audit
K0300 Catering Communication and Action
K0310 Catering Hazard Analysis (HACCP) Policy and Procedure
K0400 Catering Management Protocol
K0500 Catering Policy and Procedure
K0600 Catering Stock Sheet
K0700 Catering Uniforms Policy and Procedure
K0800 Cross Contamination between Care and Catering Policy and Procedure
K0900 Food Hygiene Policy and Procedure
K0910 Food Storage Temperatures Policy and Procedure
K1000 Kitchen Cleaning Schedule
K1050 Kitchen Safety Checklist
K1100 Menu Choice Policy and Procedure
K1200 Personal Hygiene Policy and Procedure
K1250 Supply of Service User's Own Food Policy and Procedure

Maintenance Section
M0100 Accommodation Standards Policy and Procedure
M0200 Daily Maintenance Details and Timesheet
M0300 Electrical Safety Policy and Procedure
M0310 Fire Alarm Response Policy and Procedure
M0400 Fire Equipment Policy and Procedure
M0420 Fire Safety Policy and Procedure
M0450 Legionella Policy and Procedure
M0470 Lifts and Hoists Policy and Procedure
M0480 Lift Safety Policy and Procedure
M0500 Maintenance Audit and Action Plan
M0600 Maintenance Communication and Action
M0700 Maintenance Management Protocol
M0800 Maintenance Policy and Procedure
M0900 Room Call Policy and Procedure
M1000 Room Temperature Control Policy and Procedure
M1100 Security Policy and Procedure
M1110 Service Equipment Maintenance Policy and Procedure
M1200 Visiting Contractors Policy and Procedure
M1300 Water Temperature Policy and Procedure
M1400 Window Security Policy and Procedure

Personnel Section
P0100 Absenteeism Policy and Procedure
P0300 Agency Staff Policy and Procedure
P0400 Alcohol and Drugs Policy and Procedure
P0500 Annual Holiday Policy and Procedure
P0600 Anti-Bullying Policy and Procedure
P0700 Casual ("Bank") Workers Policy and Procedure
P0750 Changes to Contract Hours
P0800 Code of Conduct for Social Care Workers
P0810 CRB/Disclosure Policy and Procedure
P0850 Covering letter - issue of employee's handbook
P0900 Disabled Workers Policy and Procedure
P1100 Discipline Policy and Procedure
P1200 Employee's Appearance Policy and Procedure
P1400 Employee Handbook
P1420 Employee Satisfaction Survey
P1450 Employee Termination Record Keeping Policy and Procedure
P1500 Equality and Diversity Policy and Procedure
P1600 Family Leave Policy and Procedure
P1620 First Aid Policy and Procedure
P1650 Flexible Working Policy and Procedure
P1700 Grievances Policy and Procedure
P1750 Health and Fitness Questionnaire
P1760 Harassment Policy and Procedure
P1800 Induction Policy and Procedure
P1820 Job Description - Activities Co-ordinator
P1850 Job Description - Administrator
P1900 Job Description - Carer
P2000 Job Description - Chef/Cook
P2150 Job Description - Deputy Manager
P2170 Job Description - Domestic/Cleaner
P2180 Job Description - Estates Operatives & Assistants
P2200 Job Description - Housekeeper
P2210 Job Description - Kitchen Assistant/Cleaner
P2220 Job Description - Laundry
P2230 Job Description - Maintenance/Handyman
P2240 Job Description - Painter and Decorator
P2250 Job Description - Responsible Individual
P2300 Job Description - Registered Manager
P2400 Job Description - Registered Nurse
P2500 Job Description - Registered Provider
P2530 Job Description - Senior Carer
P2550 Management of Stress Policy and Procedure
P2600 Maternity Leave and Paternity Policy and Procedure
P2610 Memo to all Employees regarding Disciplinary Policy
P2700 Minimum Wage Policy and Procedure
P2800 Moonlighting Policy and Procedure
P2900 Notice Periods Policy and Procedure
P3000 Obtaining Medical Reports Policy and Procedure
P3100 Part-Time Employees Policy and Procedure
P3200 Development Appraisal Policy and Procedure
P3230 Person Specification - Carer
P3300 Personnel Management Protocol
P3400 Personnel Audit and Action Plan
P3500 Personnel Communication and Action
P3600 Poor Performance Policy and Procedure
P3700 Public Holidays Policy and Procedure
P3750 Recruitment of Ex-offenders Policy and Procedure
P3800 Recruitment Pack - Recruit Specification
P3900 Recruitment Pack - Individual Applicant Pack
P4000 Recruitment Pack - Induction and Job Start
P4100 Recruitment Policy and Procedure
P4200 Redundancy Policy and Procedure
P4400 Sickness Absence Policy and Procedure
P4500 Smoking at Work Policy and Procedure
P4550 Staff Levels Policy and Procedure
P4600 Staff Loans and Advances Policy and Procedure
P4650 Staff Retention Policy and Procedure
P4700 Staff Rota Policy and Procedure P4800 Statement of Main Terms and Conditions of Employment - Variation
P4900 Statutory Time Off Policy and Procedure
P4910 Secure Storage, Handling, Use, Retention & Disposal of Disclosures and Disclosure information Policy and Procedure
P4920 Supervision Policy and Procedure
P5100 Temporary Workers Policy and Procedure
P5200 Training Event Attendance Record
P5300 Training Policy and Procedure
P5400 Whistleblowing Policy and Procedure
P5500 Working Alone Policy and Procedure
P5600 Working Time Regulations Policy and Procedure

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